Information L5 Collects
We collect personal and non-personal information that you provide us when using our Website, responding to our emails or that you provide to our Customer Service Department.
Personal Information: When you place an order on our Website, you will be asked to supply personal information, such as your name, address, telephone number, email address, credit card information, billing address and shipping information. We use this data to process and ship your order, and send you order and shipping confirmations via email. L5 will collect such information only when you provide it to us voluntarily, although you cannot place an order without doing so. We also gather personal information such as your name, phone number and email address as a result of voluntary participation in our customer surveys, or when communicating with our Customer Service Department.
Non-Personal Information: We also collect non-personal information about users of our Website. The non-personal information we collect is information that by itself cannot be used to identify or contact you, such as demographic information and other anonymous statistical data relating to the use of our Website. For example, we collect and store certain non-personal information automatically whenever you interact with our Website, including your IP address, browser information and reference site domain name. We also collect non-personal information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website and to provide our customers with a fulfilling shopping experience.
Sharing Information with Third Parties
From time to time, L5 may “rent” lists to third party marketers (and/or brokers who work with them) that may contain your personal information to allow such marketers to contact you and other individuals included on the list with offers and/or information which they believe may be of interest to you and such other individuals. L5 makes no representations or warranties whatsoever regarding these marketers and/or the products or services they are offering. You may have your name removed from any such lists by sending an e-mail to firstname.lastname@example.org with “Please remove me from all Third Party Marketer Lists” in the subject line.
We may also release personal information if we believe in good faith that the law or legal process requires it, we have been advised to do so by our legal counsel, we have received a valid administrative request from a law enforcement agency, or such release is necessary to protect the rights, property or safety of L5 or any of our affiliates, business partners, customers or others.
From time to time, we and/or our email delivery provider communicate to L5 customers by email to inform them of special announcements, special offers that might become available, and other information we believe will be of interest to site visitors. We may also email customers to request that they participate in a survey to determine whether they are satisfied with their purchase. By providing us your email address through our Website, you are opting in to receive such email messages unless you deselect the check box marked “Subscribe to Special Offers”. You can easily unsubscribe any time you want by following the instructions contained in the email. We also use your email address to confirm the placement and shipment of your order, and to respond to any inquiries you might make online. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to such orders. It takes some time to implement requests to opt out of receiving Thane emails, so you may still receive electronic communications from L5 for several weeks after your request is received.
From time to time, we and/or our mobile message provider may communicate to L5 customers by mobile messages to inform them of special announcements, special offers that might become available and other information we believe will be of interest to site visitors. By providing us your mobile telephone number through our Website, you are opting in to receive such mobile messages unless you deselect the check box marked “Subscribe to Special Offers”. By opting in to receive L5’s mobile messages, you are expressly consenting to receiving such messages. To unsubscribe from SMS, MMS or other mobile messaging, please follow the instructions in the messages you receive or contact L5 as described below.
E-mail to a Friend
Users of our Website have the opportunity to email links to their favorite product pages on our Website to their friends. In order to accomplish this, you must provide L5 with each such friend’s name and email address. We only use this information to send your friends links to product pages which you request that they receive.
Updating or Removing Your Personal Information
You may update, correct or remove your personal information from our Website, including your name, address, email address and phone number, by contacting our Customer Service Department (see below). We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We have attempted to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through our Website. This includes compliance with related federal regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you do so at your own risk.
Children’s Privacy Protection
Our Website is a general audience site that is not specifically designed or targeted at children. Persons under 13 years of age are prohibited from using our Website unless supervised by a parent or guardian. L5 does not knowingly collect, use or disclose personal information about site visitors under 13 years of age. If we become aware that we have inadvertently received personal information from a person under the age of 13, we will delete such information from our records.
If you are located outside of the United States, please note that our Website is hosted on computer servers located in the United States. Any personal information collected through our Website may be transferred to the United States and other countries that might not provide an equivalent level of protection as the data protection laws in your home country. Your use of our Website or submission of any personal information will therefore constitute your consent to the transfer of your personal information outside of your home country.
Questions or Comments
Updated and effective July 5, 2019